Privacy policy

This Privacy Policy explains how Baltic Bees Jet Team ("Company", "we", "us", "our") collects, uses, and protects personal data when you use the website balticbees.com (the "Site") or our services.

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Company details:

‍Baltic Bees Jet Team
Registration No.: 40203253108
Address: Gramzdas iela 82 - 41
Email: ms@balticbees.com
Phone: +37127909888

For any questions regarding personal data or to exercise your rights, please contact us at ms@balticbees.com.

1. Personal Data We Collect

We may collect the following personal data:

• Name
• Email address
• Phone number

This data may be provided when you:

• Contact us via the website, email, phone, or social media
• Request information about our services
• Purchase a flight experience or gift card
• Communicate with us regarding booking or flight planning

Online Flight Booking

Flight dates are not selected or confirmed directly through the website.

When a customer selects a flight experience and completes a deposit or full payment, the Company receives the customer's contact information and transaction details. The Company then contacts the customer directly by email or phone to coordinate and confirm suitable flight dates, taking into account operational availability and weather conditions.

Personal data collected during this process is used solely for booking administration, customer communication, scheduling, and the provision of the purchased service.

Health information and other safety-related information may be collected on site prior to the flight as part of mandatory safety documentation, including health declarations, risk acknowledgement forms, and liability documentation. This information is collected solely for operational safety and legal compliance purposes.

2. How We Collect Data

We collect personal data:

• Directly from you when you contact us or purchase a service
• During communication related to booking and service organisation
• Automatically when you use the Site (such as device information, browser type, or IP address)
• Through cookies and similar technologies (see Section 7)
• When you interact with our social media pages

3. Purpose and Legal Basis for Processing

We process personal data in order to:

• Respond to inquiries
• Manage bookings and flight scheduling
• Provide purchased services
• Send operational communications related to your flight
• Communicate via SMS regarding scheduling, weather, or operational matters
• Send marketing offers by email (only if you have provided consent)

Legal bases under GDPR:

• Contract performance
• Legitimate interest (customer communication and service management)
• Consent (marketing communication)

4. Payments

Payments are processed through third-party payment service providers.

Our payment partner may act as a data controller and/or data processor for transaction data.

Payment provider(s): Stripe

Transaction data processed by the payment provider may include:

• Name
• Email address
• Phone number
• Billing information
• Payment details
• Transaction amount and date

The Company does not store payment card details.

For more information, please refer to the payment provider's privacy policy.

5. Photo and Video Recording

All flights and certain events are recorded.

Photo and video materials:

• Are the permanent property of the Company
• May be used for promotional, marketing, editorial, or commercial purposes, including publication on:
  • Website
  • Social media
  • Advertising materials

If a participant does not wish their image to be used, a media refusal form must be signed on site before the flight.

Photo and video materials may be stored and used for an indefinite period for operational, archival, and marketing purposes.

6. Data Retention

Personal data related to customer communication, bookings, and services is retained for as long as necessary to fulfil the purposes described in this Privacy Policy, including operational, legal, safety, and business requirements, unless a longer retention period is required or permitted by law.

Photo and video materials may be stored and used for an indefinite period for operational, archival, and marketing purposes.

For participants aged 16–17, parental consent is collected and stored for as long as necessary to demonstrate lawful participation and to comply with legal and liability requirements.

7. Cookies

The Site uses cookies and similar technologies to ensure proper website functionality, analyse traffic, and improve user experience. These may include functionality, analytics, and marketing cookies. Analytics tools such as Google Analytics or similar technologies may be used to understand website usage and performance.

8. Marketing Communication

We may send promotional emails only if you have given your consent.

SMS communication may be used for operational purposes related to:

• Flight scheduling
• Weather or operational updates
• Event coordination

9. Data Sharing

Personal data may be shared with third-party service providers where necessary to operate our services, including:

• Payment providers
• IT and website hosting providers
• Accounting or administrative service providers

All service providers process personal data in accordance with applicable data protection laws.

We do not sell personal data to third parties.

10. Age Requirements

Our services are intended for individuals aged 16 and above.

For participants aged 16–17, parental or legal guardian consent is required. Personal data related to such consent may be processed and stored as necessary to ensure lawful participation.

11. Your Rights

You may request access to, correction, or deletion of your personal data at any time by contacting us at ms@balticbees.com.

12. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Site. Continued use of the Site or services constitutes acceptance of the updated policy.